Returns

Return Policy.

The return policy is defined at the product level. For the products returns are accepted, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

We do not accept returns at this time. We kindly encourage you to carefully review your purchase before placing an order. If you have any questions or concerns, feel free to contact our customer support team for assistance.

Refunds (if applicable)

If you chose to refund and place an order later, we will refund the amount in the same mode of payment used in the next 5-7 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. Most refunds post on your account within 2-5 business days, please ask for transactions details in case if it does not show up.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [megha@vivedkids.com].

Shipping

  • Vived Kids will facilitate a reverse pick-up of the merchandise within 48-72 hours from the time the customer informs us of the return through an email or call, provided the store accepts return.
  • Returned merchandise should be sent in the original condition. Used merchandise cannot be sent back again and will disable any further exchange or returns.
  • The original packaging of the ordered merchandise should be intact and in a saleable condition.
  • Vived Kids reserves the right to do a thorough quality check of the product to ensure it is re-saleable and eligible for exchange.
  • The exchange is subject to availability of the ordered product. We would request you to inform us within 7 days. In case the exchange is unavailable, you may take another merchandise of same or higher value or request us for a store credit or a refund.
  • The package must be sealed appropriately to ensure the safety of the product while in transit
  • The address label on the package must be affixed properly
  • Vived Kids will not be responsible if a product is lost or damaged in transit due to inappropriate packaging

Cancellation Policy:

If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through. If you want to make a change in your order, you can inform us with changes to your order within 24 hours on megha@vivedkids.com

Once the order gets confirmed by the vendor, we may not be able to make any changes to your order. We would like to tell you that we specially procure merchandise post you order on https://www.vivedkids.com/. In case of cancellation due to dislike or any change of plans, Vived Kids reserves the right to refund or offer an exchange voucher.